Privacy Policy

Last Updated: 18 May 2018
Version: 1.0 GDPR

About the GDPR
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC. It is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organisations across the region approach data privacy. It also addresses the export of personal data outside the EU. The new regulation comes into effect on 25 May 2018.

About Trans Europe Halles
We at Trans Europe Halles (TEH) might sound a bit informal sometimes, but we take our work very seriously. Especially when it comes to personal privacy. Our privacy policy is adapted to the GDPR and is intended to inform you about how we collect, store, process and disclosure data about you.

How can I access, change or delete my data?
If you have questions or comments on this privacy policy, or if you want to update, delete, or change any personal data we hold, contact us by email at marcom@teh.net.

What data is TEH collecting about its users?
Data that you voluntarily provide to us:
When you send us an email, sign up for one of our events or subscribe for one of our email lists, you are voluntarily giving us information. This may include either your name, email address, IP address, phone number, physical address, or details regarding the organisation you work for, your title or occupation, location, etc. By giving us this information, you consent to this information being collected, stored and used by us.

Data that we collect automatically:
We use cookies when you navigate our website. Cookies are small files that are stored on your device via internet browsers. As of today, our website collects a series of general data and information when you use it. This general data and information are stored on our website’s server log files.

Through cookies, we collect data such as 1) the browser types and versions used; 2) the operating system used by the accessing system; 3) the website from which an accessing system reaches our website (so-called referrers); 4) the sub-websites; 5) the date and time of access to the Internet site; 6) an Internet protocol address (IP address); 7) the internet service provider of the accessing system; and 8) any other similar data and information that may be used in the event of attacks on our information technology systems.

Through the use of cookies, we can provide you with more user-friendly services that would not be possible without the cookie setting.

For monitoring traffic on our website, we also use Google Analytics. Therefore, we allow Google to use their cookies on our website.

You can learn more about how we use cookies and how you can manage them in our Cookies Notice.

How does TEH collect data?
We use third-party services for communicating with our audiences, and our websites may contain links to other sites hosted by other. Different rules may apply to their collection, use, or disclosure of your personal data. We encourage you to review other platforms’ privacy policies before using them. We do not control, and are thus not responsible for, the content or privacy practices and policies of such other sites and under no circumstances shall we have any liability whatsoever for the activities conducted by or at any website accessed from or through our website.

Websites: We are committed to protecting your privacy when you visit our website and those of our projects. By using our websites, you agree to be bound by the terms and conditions of our Privacy Policy.

In our websites, we integrate Google Analytics, with the anonymiser function. Through Google Analytics, we collect, gather, and analyse data about the behaviour of our websites’ visitors. For instance: the website from which a person has come, which sub-pages were visited, or how often and for what duration a sub-page was viewed. We use this information for the optimisation of our websites. Read our Cookie Notice to know more about Google Analytics and how we use cookies on our websites.

Email Marketing: On our website and our project’s websites, you have the opportunity to subscribe to our email lists. We use a third-party provider, MailChimp, to deliver our emails and e-newsletters. Through this application, we gather statistics around email opening and clicks using industry standard technologies, such as tracking pixels embedded in our email, helping us monitor and improve the communication with our audience. For more information about MailChimp, read their privacy notice.

If you are subscribed to one of our email lists and no longer want to be contacted by us, please unsubscribe directly from our newsletter or contact us at marcom@teh.net to update or delete your data.

Online Surveys and Event Registrations: We use Google Forms as registration channel for our events and projects, as well as for collecting information from our stakeholders and conducting satisfaction surveys. For more information about Google’s services, read their Terms of Service and Privacy Policy.

Social media: We use Facebook and Twitter to communicate and interact with our audiences. For more information about their terms of service and privacy policies, check Facebook’s Data Policy and Twitter’s Privacy Policy.

Links: Our websites may include links to websites operated by third parties over which we have no control. Once you leave our websites, our Privacy Policy will not apply.

How does TEH use my data?
The data that we collect via our services and channels are used to:

• Provide, operate, maintain and support our services, including membership activities, event production and coordination, project management, etc.
• Market and disseminate our services, products, projects and activities.
• Process and complete transactions and send related information including invoicing and transaction confirmations.
• Set up and manage the organisation’s contact database in our CRM system and other database systems.
• Improve our services, communications and communication channels through surveys and questionnaires.
• Analyse audiences use of our website and other communication channels for dissemination and marketing purposes.
• Collect information about cultural and creative industries, as well as more specifically about non-governmental cultural centres to statistically analyse and improve our understanding of the sector.

Where does TEH store my data?
All that data that we collect is stored in databases in third-party platforms: Google Drive, MailChimp and Freedcamp CRM. For further information on these services’ privacy policies and terms of service, we provide links below:

• Google: Privacy Policy and Terms of Service.
• MailChimp: Privacy Policy and Terms of Use.
• Freedcamp: Privacy Policy and Terms of Service.

How long does TEH store my data?
We don’t retain your personal data for longer than is necessary for our organisational purposes or legal requirements. If you are a user of our services or a partner, we keep your information until you decide to revoke the permission to contact you.

Regarding general dissemination of information about our activities, we retain your personal data for as long as you remain subscribed to our email lists and communication channels. Sometimes, we might also clean-up our databases and remove those users who are not active based on the suggestions of our tracking systems.

What are my rights regarding the data that TEH has collected about me?
The new EU General Data Protection Regulation (GDPR) empowers EU citizens with certain rights that we are committed to guarantee:

1) Right to information: You may ask us for information about what personal data we are collecting and how we are processing it.

2) Right to access: You are entitled to view and request copies of your personal data that we have collected and processed.

3) Right to rectification: You may ask for modifications in your personal data, including incomplete data to be completed or incorrect data to be corrected.

4) Right to withdraw consent: You may change your mind regarding your data, and withdraw a previously given consent for processing your personal data for a specific purpose. Should you request it, we would stop the processing of the personal data that was based on the consent provided earlier.

5) Right to object: you may prohibit certain uses for your data.

6) Right to object to automated processing: You may object to automated processing. Using this right, you may ask for your requests to be reviewed manually.

7) Right to be forgotten: you may request that we delete all your personal data without undue delay. It is important to note that this is not an absolute right and depends on the retention schedule and retention period of some data in line with other applicable laws.

8) Right for data portability: You may ask us to transfer your personal data. As part of such request, you may ask for your personal data to be provided back or transferred to another organisation. When doing so, your personal data must be provided or transferred in a machine-readable electronic format.

Will this Privacy Policy change in the future?
Unfortunately, we cannot foresee the future. We may change this Privacy Policy at any time to adapt to future legislation, changes in our website, the type of data that we are collecting or the way that we are collecting it.

Should we make changes in our Privacy Policy, this online document will be updated. You will be notified via email if significant changes are made. In the case of minor changes, you can always see when this policy was last updated on top of the page.

What would happen with my data if Trans Europe Halles’ databases are transferred to another organisation?
If Trans Europe Halles is involved in a reorganisation or merger, we might need to transfer or share some or all of our assets, including personal information databases. In this event, we will notify you before your data is transferred and becomes subject to a different privacy policy.

How can I raise a complaint?
We are a non-profit organisation registered in Sweden. If you would like to make a complaint about the way that we are handling your personal data, you should contact the Swedish Data Protection Authority (DPA). Its duty is to protect the individual’s privacy in the information society. You can find their contact details here, and they surely speak English!

In case that you need them, our registration details are:

Trans Europe Halles
Registration Nr. 802434-3769
c/o Mejeriet
Stora Södergatan 64
SE – 222 23 Lund
Sweden

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